State of Florida DEO Taps Plexos to Increase Capacity of Unemployment Hotline

The State of Florida Department of Economic Opportunity recently hired Plexos to stand up a call center to assist with COVID-19 pandemic-related unemployment claims.

We rapidly hired local Florida residents who were trained to field calls for the call center remotely. The call center will initially utilize 1,000 employees working from their homes via our virtual call center software solution.