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    1600 x 900 - Plexos (13)-1

      Call Center

      Plexos Group

       

      Tailored
      Call Center
      Solutions

      Full-Scale Call Center Options With Added Surge Capacity When You Need It Most 

      Within 24 hours, Plexos is there with fully customizable solutions tailored our clients’ needs. Our solutions can handle high volumes and monitor staffing levels in real time. We ensure maximum resources are put towards these disasters so they don't overwhelm you or your organization's ability for recovery and restoration.

      Capable & Versatile

      Our specialty is full-scale, cloud based phone system support programs that allow work from home metrics management.

      We purchase staffing and complete equipment for our call centers, so they can operate around the clock- day or night.

      Plexos Call Center
      Plexos is now standing up local call centers by hiring in-state personnel working at home to add surge capacity for unemployment and other state agency call centers.

      Demonstrated Excellence

      Our experience and expertise have given us the ability to provide the critical services needed during the most time-sensitive periods. 

       
      State of Louisiana unemployment Call Center Expansion

      Within one week of project award, we stood up a 100-person call center to assist the State of Louisiana with unemployment claims associated with the COVID-19 pandemic. 

       
      State of Florida Department of Economic Opportunity

      Plexos recently stood up a call center to assist the state of Florida with unemployment claims associated with the COVID-19 pandemic. 

       
      USVI Emergency Home Repairs

      Plexos stood up an all-encompassing, scalable call center with a cloud-based phone system
      featuring multiple facility/call center support and work-from-home metrics management. The call center experienced zero downtime and over 18,000 calls in the first four months.

      $40B Disaster Recovery Experience

       

      $13B

      Community Development Block Grants for Hurricanes Katrina & Rita

       

      $12B 

      Deepwater Horizon Settlement Program

       

      $12B

      Federal Emergency Management Agency (FEMA) Public Assistance

       

      $750M

      FEMA Funding for Largest Hazard Mitigation Grant Program in U.S. History

      Download Brochure

      Want to learn more about our innovative program management, construction management and disaster recovery services?

      Download

      Call Center Features

         High-volume call capacity

         Efficient surge management

         800-number design and management

         Real-time supervisor dashboards

         Daily operations reporting

         Quick staffing ramp ups and forecasting

      Plexos Call Center

      Do you want to learn more about our disaster recovery services?

      Make the next move. Talk to one of our experts to learn how our team and technologies can help your organization.

      Contact Us