Plexos staffs and runs multi-billion dollar programs requiring managed IT services for thousands of workers. We also provide outsourced staff and services to manage all aspects of our clients’ systems. We provide helpdesk and many other solutions for our clients.

PlexoSoft was developed and perfected from lessons learned on over $15 billion in disaster programs with over 500,000 projects. The system is completely customizable and requires no rewriting of code to adapt to the requirements of individual disaster recovery programs. Key to the system is the ability to easily change the workflow processes, business rules, user roles, and form design. This is critical in not only standing up a new program with customized requirements but also in changing the system for policy changes and other requirements.

The inability of an IT system to meet program requirements and to change with those requirements is one of the largest issues in management of large fast-paced disaster programs. For that reason, PlexoSoft was designed to be extremely flexible and customizable starting with the program workflow as its base.

Data Center Service Highlights:

Managed IT Support Services

  • IT Project Management and CIO / CTO Services
  • IT Policy Design and standards
  • Business Analyst integration and support
  • Database and Software Support
  • Help Desk – Call Center (Tier 1, 2 and 3 tech support)
  • Technician Support for broken hardware/software
  • 3rd Party IT Vendor Management

Systems Design, Integration, and Support

  • Data Center installations, migrations, and decommissioning (Cloud or Physical)
  • Office 365 and other System integration, design, and support
  • Server Design/Storage/backup, integration, and support (Cloud or Physical)
  • Systems Administration design, implementation and support
  • Multifactor Authentication, Active Directory, and Security Policy implementation
  • Hardware and Infrastructure
  • Network engineering/Infrastructure design, integration, and support
  • Data/Voice Circuits design, coordination, and support
  • Cabling – Cat5/6, closed network, coax, Fiber design, integration, and implementation

Hardware and Infrastructure

  • Supports an individual project management approach
  • Customizable estimating and approvals routing
  • Reliable data reporting
  • Dynamic damage assessment and estimating data capture web-form rendering & user data entry validation
  • Project estimating and change order transparency
  • Customizable, template-driven notices and electronic notifications (SMS, email etc.)
  • Audit trail for all data changes
  • Database-driven business logic configuration & dynamic project data collection requirements based on predefined conditions
  • Integration with field data collection for Disaster Recovery Infrastructure and Housing Damage Assessments

System Security and Framework Adoption

We provide advisory, design, implementation and maintenance services designed around the unique business and compliance requirements of our clients from medical to retail to service companies and beyond. Our approach includes:

  • Framework adoption (NIST, HITRUST, SOC 2, etc)
  • Policy and procedure development to meet framework requirements
  • Security posture audits and testing
  • Remedial Recommendations and oversight
  • Hardware and software system design and implementation
  • Change management implementation and support
  • Training
  • Support