Within 24 hours of a disaster, Plexos rapidly launches and manages full-scale call center options tailored to our clients’ needs and optimized with remote, work-at-home functionality.

Our flexible solutions are ready to handle high-volume surges with real-time monitoring of staffing levels to maximize resources. We specialize in full-scale, cloud-based phone system support programs that are highly scalable and allow work-from-home metrics management. We procure staffing and complete system equipment — from phones to headsets and other critical components — so that our call centers can operate around the clock, seven days a week.

Key call center features:

  • Rapid deployment
  • Work-at-home
  • High-volume call capacity
  • Efficient surge management
  • Quick staffing ramp ups and forecasting
  • Local personnel
  • 800-number design and management
  • Remote Support
  • Seamless transfer from existing systems
  • Real-time supervisor dashboards
  • QA monitoring of calls in queue and call recording
  • Daily operations reporting

Case Studies:

  • The Montgomery County Health Department in Montgomery County, Pennsylvania, tapped Plexos to launch call center services to support Covid-19 vaccination scheduling. Our dedicated call center agents receive and distribute calls Monday – Saturday using standard call scripts and routing procedures approved by the health department.

  • Working in close collaboration with the Ocean County Health Department in Ocean County, New Jersey, Plexos rapidly launched call center services to support the county’s COVID-19 vaccination scheduling. Among our many mandates, Plexos is providing a team of dedicated call center agents to receive and manage calls Monday – Saturday utilizing standard call scripts and routing procedures approved by the Health Department.

  • When the State of Louisiana experienced a major spike in unemployment claims associated with the COVID-19 pandemic, the Louisiana Workforce Commission turned to Plexos to help ramp up staffing and resources for its unemployment insurance hotline.

  • Plexos was tapped to help the State of Florida Department of Economic Opportunity to quickly increase capacity of its unemployment hotline to handle massive surges in COVID-19 unemployment claims. Our team was proud to rapidly deploy much-needed IT support, a virtual call center solution and staffing augmentation.

  • After the U.S. Virgin Islands experienced significant damage from hurricanes Irma and Maria in September 2017, Plexos rapidly scaled up to provide a full call center solution to assist affected residents with damage claims.

  • After the U.S. Virgin Islands experienced significant damage from hurricanes Irma and Maria in September 2017, Plexos rapidly scaled up to provide a full call center solution to assist affected residents with damage claims.



For more information about our agile technology solutions, download our brochures.