Process Director

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Skills /Qualifications Bachelor’s degree in Finance or Accounting or comparable real world experience. Masters In Business with Certified Internal Audit (CIA) and IS/DS (Information Systems / Decision Science) Specialization. PMP certified with Six Sigma Black Belt or Green Belt a plus. Proven manager with at least 5 years of management experience in applicable field. Must develop, manage and measure large quantities of data and also have the ability to create necessary statistical models to support the reporting structure of the organization. Z-score normalization, developing reporting structure that will offer management and executive team strategic information. Work with executive team to develop and maintain Dashboard matrix.

Role and responsibilities include but are not limited to:

- Evaluates and tests new or modified QA/QC software programs and software development procedures used to verify that programs function according to user requirements and conform to establishment guidelines.
- Writes, revises, and verifies quality standards and test procedures for program design and evaluation to attain quality of software economically and efficiently.
- Reviews new or modified program, including documentation, diagram, and flow chart, to determine if QA/QC program will perform according to guidelines.
- Recommends program improvements or corrections to programmers.
- Reviews and conduct claim file audits and required.
- Enters instructions into computer to test program for validity of results, accuracy, reliability, and conformance to establishment standards.
- Identifies differences between establishment QA/QC standards and user applications and suggests modifications to conform to standards.
- Sets up tests at request of user to locate and correct program-operating errors.
- Conducts compatibility tests with vendor-provided programs.
- Monitors program performance after implementation to prevent reoccurrence of program operating problems and ensure efficiency of operation.
- Writes documentation to describe program evaluation, testing, and correction.
- May evaluate proposed software or software enhancement for feasibility.
- May develop utility program to test, track, and verify defects in software program.
- May write programs to create new procedures or modify existing procedures.
- May train QA/QC software program users.
- Manage teams and report to executive management.
- Establish and develop dashboard matrix.

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