Pandemic Recovery Program Management


As part of President Joe Biden's $1.9 trillion American Rescue Plan Act (ARPA) to aid public health and economic recovery from the COVID-19 pandemic, $350 billion was earmarked as emergency funding for state, local and tribal governments through the Coronavirus State and Local Fiscal Recovery Funds (CSLFRF).

Plexos Group's experts are helping clients maximize the impact of those funds while remaining in compliance with evolving legislation, regulations and policy.

Emergency Rental and Homeowner Assistance Programs


Plexos Group is assisting state departments across the country with Emergency Rental Assistance Programs (ERAPs) and Homeowner Assistance Funds (HAF). We scale our resources and deploy hundreds of team members to deliver key project deliverables, including:

Case Studies

Texas Rent Relief Program


Plexos Group provided initial review, quality control, file triage and quality assurance services/aware ledger development to the state of Texas in its $1.5 billion ERAP. To support the state’s efforts to help applicants pay for rent or utilities, Plexos ramped up quickly to provide nearly 100 team members to perform key program duties, including reviewing more than 40,000 claims in the first 90 days of the program.

Minnesota Emergency Rental Assistance

Plexos Group is facilitating key aspects of Minnesota’s $490 million Emergency ERAP to assist households that are impacted by the COVID-19 pandemic and unable to pay for rent or utilities. Plexos ramped up quickly to provide 210 team members to serve in critical program and process roles, including accounting, community engagement, case management, quality assurance, digital mailroom processing and call center escalation.

Louisiana Office of Community Development Homeowner Assistance

Plexos Group is supporting OCD’s efforts to extend $10,000 mortgage assistance grants through the Homeowner Assistance program to eligible applicants who are behind on their payments due to the COVID-19 pandemic. Plexos' case managers perform eligibility reviews to verify required documents, notify applicants of missing documents and confirm correct property information from the tax assessor’s office.

For more information, download our brochures