New Orleans COVID-19 Field Hospital Build Out
As part of a team, Plexos helped build out a 2,000-person field hospital in the Ernest N. Morial Convention Center in New Orleans to accommodate less fragile COVID-19 positive patients from area hospitals. The Plexos team rapidly deployed critical support services for the build out including the installation of over 250 cameras and more than 1,000 VOIP telephones. We are also supporting supply chain, staffing augmentation, emergency call center and logistics support services and solutions to safety care for patients.
State of Louisiana Unemployment Call Center Expansion
Within one week of project award, we stood up a 100+ person call center to assist the state of Louisiana with unemployment claims associated with the COVID-19 pandemic. At the request of the Louisiana State government, we hired local Louisiana residents who were trained to field calls for the call center working remotely within the State. We established all training and quality control measures and are using our Erlang C models to determine staffing needs and prepare to scale for increased call volume.
State of Florida Department of Economic Opportunity Call Center
The State of Florida Department of Economic Opportunity recently hired Plexos to stand up a call center to assist with COVID-19 pandemic-related unemployment claims. We rapidly hired local Florida residents who were trained to field calls for the call center remotely. The call center will initially utilize 1,000 employees working from their homes via our virtual call center software solution.
